Video Annotation in AI: Object, Face, and Action

Visual perception of the environment is a simple practice for the human eye. On the other hand, this is a significant challenge for computers. The video annotation aims to help machines recognize objects using so-called computer vision. The data collected…

Key Roles in SaaS Customer Support Team

Customer support, customer success, customer service – do all these terms mean the same? Which of these make your SaaS users happy and, more importantly, how does it happen?  In this article, you’ll find these answers and learn how to…

Outsourced Technical Support: Pros and Cons

Every successful business owner knows how its reputation and performance can be tarnished in no time by having a poor-quality customer care team. No matter how great the product that the brand offers, if there are troubles in communication with…