Outsourced Technical Support: Pros and Cons

Every successful business owner knows how its reputation and performance can be tarnished in no time by having a poor-quality customer care team. No matter how great the product that the brand offers, if there are troubles in communication with…

10 Signs Your Business Needs BPO Services

Business processes outsourcing (BPO) is the outsourcing of internal business processes to an external contractor. It all started in the second half of the last century with industrial and IT outsourcing. And since the late 90s, companies began outsourcing business…